Backstage
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
A predictive model of human movement that describes the time required to move to a target area, used to design user interfaces that enhance usability.
A design technique that involves showing only essential information initially, revealing additional details as needed to prevent information overload.
Also known as Expert Review, a method where experts assess a product or system against established criteria to identify usability issues and areas for improvement.
A data-driven methodology aimed at improving processes by identifying and removing defects, and reducing variability.
An activity during a design audit where printed screens representing customer journeys are reviewed collaboratively with stakeholders to assess design quality and identify areas for improvement.
A theory suggesting that information processed at a deeper, more meaningful level is better remembered than information processed at a shallow level.
Also known as Self Relevance Effect, the tendency for individuals to better remember information that is personally relevant or related to themselves.
Application Programming Interface (API) is a set of tools and protocols that allow different software applications to communicate and interact with each other.