IVR
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipient.
984 topics found for
“accessibility improvement”
Data Visualization
The representation of data through graphical elements like charts, graphs, and maps to facilitate understanding and insights.
Layer Cake Pattern
A reading pattern where users scan a page in horizontal stripes, focusing on headings and subheadings.
Eye Tracking
A technology and research method that measures where and how long a person looks at various areas on a screen or interface.
HCI
Human-Computer Interaction (HCI) is the study of designing interfaces and interactions between humans and computers.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
Principle of Front Doors
The Principle of Front Doors is an information architecture guideline that acknowledges multiple entry points into a website or system.
Formative Testing
A type of usability testing conducted during the design process to identify issues and improve the design iteratively.
Microcopy
Small bits of text in user interfaces, such as instructions, labels, and error messages, that help guide users through interactions.