Forced Continuity
A dark pattern where a free trial ends and the user is automatically charged without warning.
A dark pattern where a free trial ends and the user is automatically charged without warning.
A cross-functional team focused on solving customer problems and achieving business outcomes, with a strong emphasis on discovery, experimentation, and continuous improvement.
The rate at which customers stop using a product or service, often used as a metric to measure customer retention.
The study of strategic decision making, incorporating psychological insights into traditional game theory models.
Behavior-Driven Development (BDD) is a software development approach where applications are specified and designed by describing their behavior.
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
The overall market environment in which a business operates, including the strengths and weaknesses of competitors.
A model predicting the speed-accuracy trade-off in pointing tasks when using devices like a mouse, important for user interface design.
Reinforcement Learning from Human Feedback (RLHF) is a machine learning technique that uses human input to guide the training of AI models.