Social Benchmarking
The practice of comparing one's performance, processes, or practices to those of peers or competitors to identify areas for improvement.
The practice of comparing one's performance, processes, or practices to those of peers or competitors to identify areas for improvement.
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
The percentage of users who start but do not complete a desired action, such as completing a form or purchasing a product.
Happiness, Engagement, Adoption, Retention, and Task (HEART) is a framework used to measure and improve user experience success.
A combination of software tools, technologies, and services used to develop, manage, and deliver a product.
An approach to design that relies on data and analytics to inform decisions and measure success.
SAFe is a framework designed to scale agile practices across large organizations by integrating agile and lean principles.
The tendency for people to defer purchasing decisions to a later time, often leading to procrastination.
A semi-fictional representation of an ideal customer based on market research and real data about existing customers.