Crisis-Response Design
Designing systems and processes to effectively respond to and manage crises, ensuring resilience and quick recovery.
Designing systems and processes to effectively respond to and manage crises, ensuring resilience and quick recovery.
The percentage of visitors to a website who navigate away from the site after viewing only one page.
The study of how individuals make choices among alternatives and the principles that guide these choices.
The use of technology to perform repetitive tasks or processes in a workflow, liberating skilled experts from tedious activities and empowering them to focus on higher-order problem-solving and creative tasks.
The process where design services and outputs become standardized and interchangeable, often leading to competition based primarily on price rather than quality or creativity.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
Numeronym for the word "Compatibility" (C + 11 letters + Y), ensuring that systems, devices, or applications can operate together without conflict or need for modification.
A decision-making tool that helps prioritize tasks or projects based on specific criteria, such as impact and effort.
A system where outputs are fed back into the process as inputs, allowing for continuous improvement based on user responses.