CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
540 topics found for
“collaborative environments”
Product Strategy
Product Strategy is a framework that outlines how a product will achieve its business goals and satisfy customer needs.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.
Retroactive Interference
A phenomenon where new information interferes with the ability to recall previously learned information, affecting memory retention.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
Canary Testing
A deployment strategy where a new version is released to a small subset of users to detect any issues before a full rollout.
Ego Depletion
The idea that self-control or willpower draws upon a limited pool of mental resources that can be used up.
Narratology
The study of narrative and narrative structure and the ways that these affect our perception.
AIDA
Attention, Interest, Desire, Action (AIDA) is a marketing model that outlines the stages a consumer goes through from awareness to decision.