Courtesy Bias
The tendency for individuals to give positive responses or feedback out of politeness, regardless of their true feelings.
The tendency for individuals to give positive responses or feedback out of politeness, regardless of their true feelings.
Quantitative data that provides broad, numerical insights but often lacks the contextual depth that thick data provides.
A mental shortcut where current emotions influence decisions, often bypassing logic and reasoning.
Needs and expectations that are not explicitly stated by users but are inferred from their behavior and context.
Detailed, Estimated, Emergent, and Prioritized (DEEP) is an agile project management framework for a well-maintained product backlog.
Messenger, Incentives, Norms, Defaults, Salience, Priming, Affect, Commitment, and Ego (MINDSPACE) is a framework used to understand and influence behavior.
The strategic promotion, placement, and persuasive presentation of digital products or services within an online platform to maximize sales, engagement, and user satisfaction.
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.
A fictional character created to represent a user type that might use a site, brand, or product in a similar way, guiding design decisions.