Ergonomics
The study of how people interact with their environment and products, aiming to improve comfort, efficiency, and safety.
The study of how people interact with their environment and products, aiming to improve comfort, efficiency, and safety.
A cognitive bias where people see patterns in random data.
The percentage of users who continue to use a product or service over a specified period, indicating user loyalty and engagement.
The commitment a brand makes to its customers about the quality and experience they can expect.
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
A usability test to see what impression users get within the first 10 seconds of interacting with a product or page.
The process of combining multiple products or product lines into a single offering to streamline operations and reduce complexity.
Conversational User Interface (CUI) is a user interface designed to communicate with users in a conversational manner, often using natural language processing and AI.
A metric used to evaluate the trustworthiness of a website based on the quality of links pointing to it, often used in SEO.