Off-Brand
Actions, messages, or visuals that do not align with the established brand identity and values.
Actions, messages, or visuals that do not align with the established brand identity and values.
A set of rules and standards that define how a brand should be represented across all media and platforms.
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
A medium through which a product or service is delivered to a customer, including physical and digital channels.
A cognitive bias where people give greater weight to outcomes that are certain compared to those that are merely probable.
The value a brand adds to a product or service beyond the functional benefits, encompassing factors like brand awareness, perceived quality, and customer loyalty.
The established set of core values, stories, and attributes that define a brand's identity and guide its communications.
The visual, auditory, and other sensory elements that represent a brand, such as logos, colors, and jingles.
The use of universal character types and personalities to define and communicate a brand's identity.