Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.
9 topics found for
“continuous monitoring”
Co-Creation
A collaborative process spanning multiple stages of product/service development where stakeholders, including users, actively participate in the design and development of products or services.
State-Dependent Memory
A phenomenon where people are more likely to remember information when they are in the same state of consciousness as when they learned it.
Product Differentiation
The process of distinguishing a product from its competitors through unique features, benefits, or branding to attract and retain customers.
Backward Chaining
An inference method used in AI and expert systems where reasoning starts from the goal and works backward to determine the necessary conditions.
SCAMPER
Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse (SCAMPER) is a creative thinking technique that encourages innovation in a product or process.
Nudging
The act of designing and implementing subtle interventions to influence behavior in a predictable way.
Deindividuation
A psychological state where individuals lose their sense of self-awareness and personal responsibility in groups, often leading to atypical behavior.
Brand Standards
Guidelines that dictate how a brand should be presented across various media to ensure consistency.