Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.
96 topics found for
“customer interaction”
Objection Handling
The process of addressing and overcoming objections or concerns raised by prospects during the sales process.
CUI
Conversational User Interface (CUI) is a user interface designed to communicate with users in a conversational manner, often using natural language processing and AI.
MQL
Marketing Qualified Lead (MQL) is a prospective customer who has shown interest in a company's product or service and meets specific criteria indicating a higher likelihood of becoming a customer.
Social Selling
The use of social media platforms to connect with prospects, build relationships, and ultimately drive sales.
Hostile Attribution Bias
A cognitive bias where individuals interpret others' behaviors as having hostile intent, even when the behavior is ambiguous or benign.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.
PAC
Product Advisory Council (PAC) is a group of customers, industry experts, and stakeholders who provide feedback and guidance on a company's product strategy and development.
UX
User Experience (UX) refers to the overall experience of a person using a product, system, or service, encompassing all aspects of the end-user's interaction.