Sandler Pain Funnel
A sales technique used to uncover a prospect's pain points through a series of targeted questions.
96 topics found for
“customer interactions”
Personalization
The process of tailoring a product or experience to meet the individual needs and preferences of users.
p13n
Numeronym for the word "Personalization" (P + 13 letters + N), tailoring a product, service, or experience to meet the individual preferences, needs, or behaviors of each user.
Retention
The ability of a product or service to keep users engaged and returning over time, often measured by metrics such as retention rate.
Customer Segmentation
The practice of dividing a customer base into distinct groups based on common characteristics.
Lead Management
The process of tracking and managing potential customers from initial contact through to sale.
Reciprocity
A social norm of responding to a positive action with another positive action, fostering mutual benefit and cooperation.
Reciprocal Altruism
A behavior in which an individual provides a benefit to another with the expectation that the favor will be returned in the future, fostering mutual cooperation and long-term relationships.
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.