CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
99 topics found for
“customer loyalty”
TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
Churn Rate
The percentage of customers who stop using a product or service during a specific time period.
Cross-Selling
The practice of selling additional products or services to an existing customer.
Brand Experience
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
Value Proposition
A statement that explains the unique value a product or service provides to its customers, differentiating it from competitors.
Lovemark
A marketing concept that describes brands that inspire loyalty beyond reason, creating an emotional connection with consumers.