Converted Lead
A lead that has successfully become a customer.
46 topics found for
“customer retention”
Product-Led Growth
A business strategy where the product itself is the primary driver of customer acquisition, retention, and expansion, often through user experience and engagement.
Brand Loyalty
The tendency of consumers to continuously purchase the same brand's products over time.
AARRR
Acquisition, Activation, Retention, Referral, and Revenue (AARRR) is a metrics framework for assessing user engagement and business performance.
Personalization
The process of tailoring a product or experience to meet the individual needs and preferences of users.
Onboarding
The process of guiding new users through the initial stages of using a product or service, helping them become familiar with its features and benefits.
Brand Experience
The totality of all interactions a customer has with a brand, shaping their overall perception and relationship with the brand.
First Touch
The initial interaction a customer has with a brand.
Omnichannel
A seamless and integrated customer experience across multiple channels, such as online, mobile, and in-store.