Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
813 topics found for
“customer support”
Contextual Help
In-product assistance provided within the context of a specific task or screen, tailored to the user's current needs.
Content-First Design
An approach to design where content is prioritized and designed before other elements like layout and visual design.
Product Development
Product Development is the process of bringing a new product to market or improving an existing one.
Business Model Canvas
A strategic management template for developing new business models or documenting existing ones, detailing elements like value proposition, infrastructure, and customers.
BoFu
Bottom of Funnel (BoFu) refers to the stage in the sales funnel where prospects are close to making a purchase decision.
Private Label
Products manufactured by one company for sale under another company's brand name.
Wall Walk
An activity during a design audit where printed screens representing customer journeys are reviewed collaboratively with stakeholders to assess design quality and identify areas for improvement.
Big Data Engineer
A professional who designs, builds, and maintains systems for processing large-scale data sets.