Component Swapping
Replacing one UI component with another, often used in adaptive or dynamic interfaces.
813 topics found for
“customer support”
Product Adoption Rate
The speed at which users start using a new product, typically measured as a percentage of the target market over a specific period.
Onboarding
The process of guiding new users through the initial stages of using a product or service, helping them become familiar with its features and benefits.
Engagement Score
A metric used to rank leads based on their engagement with a brand, indicating their readiness to purchase.
Customer Validation
The process of testing product ideas and assumptions with real customers to ensure they meet market needs.
Customer Development
A framework for discovering and validating the right market for a product, building the right product features, and validating the business model.
Choice-Supportive Bias
The tendency to attribute positive qualities to one's own choices and downplay the negatives, enhancing post-decision satisfaction.
Reciprocal Altruism
A behavior in which an individual provides a benefit to another with the expectation that the favor will be returned in the future, fostering mutual cooperation and long-term relationships.
Service Blueprint
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.