Competitive Differentiator
A unique attribute, feature, or capability of a product, service, or brand that sets it apart from competitors in the market.
813 topics found for
“customer support”
Community Building
The process of creating or enhancing a community among individuals with common interests, goals, or values.
CBR
Case-Based Reasoning (CBR) is an AI method that solves new problems based on the solutions of similar past problems.
Illusion of Validity
A cognitive bias where individuals overestimate the accuracy of their judgments, especially when they have a lot of information.
Enterprise Architecture
Enterprise Architecture (EA) is a strategic framework used to align an organization's business strategy with its IT infrastructure.
IKEA Effect
The tendency for people to value products more highly if they have put effort into assembling them.
B2C
Business-to-Consumer (B2C), a business model where products or services are sold directly to individual consumers.
Acceptance Testing
A type of testing conducted to determine if the requirements of a specification are met, often the final step before delivery to the customer.
Seven Stages of Action
A model by Don Norman outlining the cognitive steps users take when interacting with a system: goal formation, planning, specifying, performing, perceiving, interpreting, and comparing.