Risk Management
The process of identifying, assessing, and mitigating potential threats that could impact the success of a digital product, including usability issues, technical failures, and user data security.
813 topics found for
“customer support”
Design Advocacy
The practice of promoting and defending the value of design within an organization or community.
Feature Release
The process of making a new feature available to users, often involving coordination between development, marketing, and support teams.
User Scenarios
Narrative descriptions of how users might interact with a product or system to achieve specific goals, used to inform design and development.
FDD
Feature Driven Development (FDD) is an agile methodology focused on designing and building features based on client-valued functionality.
Diversification Bias
A cognitive bias where people prefer a greater variety of options when making simultaneous choices compared to sequential choices.
KOS
Knowledge Organization System (KOS) refers to a structured framework for organizing, managing, and retrieving information within a specific domain or across multiple domains.
User Empowerment
The process of enabling users to take control of their interactions with a product or system, enhancing their confidence and satisfaction.
Operational Planning
The process of setting short-term objectives and determining the actions needed to achieve them.