SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
102 topics found for
“customer support”
Objection Handling
The process of addressing and overcoming objections or concerns raised by prospects during the sales process.
Chatbots
Computer programs designed to simulate conversation with human users, especially over the internet.
Stream-Aligned Team
A team structure focused on delivering value streams, often organized around a specific business capability or customer need.
Lead Qualification
The process of evaluating and categorizing potential customers based on their likelihood to purchase.
Social Selling
The use of social media platforms to connect with prospects, build relationships, and ultimately drive sales.
Lean Software Development
An agile methodology focused on delivering value to the customer through principles such as eliminating waste, amplifying learning, and delivering as fast as possible.
Lead Nurturing
The process of developing relationships with prospects through targeted communications and marketing efforts.
Demand Generation
The process of creating awareness and demand for a product or service through marketing activities.