Agile Framework
A set of practices and principles that guide agile methodologies, such as Scrum and Kanban, to improve project management and product development.
813 topics found for
“customer support”
Curse Of Knowledge
A cognitive bias where someone mistakenly assumes that others have the same background knowledge they do.
Microinteractions
Small, functional animations or responses in a user interface that enhance user experience and feedback.
Escalation of Commitment
A cognitive bias where individuals or organizations continue to invest in a failing project or decision due to the amount of resources already committed.
OKR
Objectives and Key Results (OKR) is a goal-setting framework for defining and tracking objectives and their outcomes.
Swiss Cheese Model
A risk management model that illustrates how multiple layers of defense (like slices of Swiss cheese) can prevent failures, despite each layer having its own weaknesses.
Kanban Board
A visual tool in agile project management that displays tasks to be done, in progress, and completed, often using columns and cards.
BSC
Balanced Scorecard (BSC) is a strategic planning and management system used to align business activities to the vision and strategy of the organization.
Less Is Better Effect
A cognitive bias where people prefer a smaller set of higher-quality options over a larger set with lower overall quality.