CMM
Capability Maturity Model (CMM) is a framework for improving and optimizing processes within an organization.
813 topics found for
“customer support”
Dual Process Theory
A framework suggesting there are two systems of thinking: System 1 (fast, automatic) and System 2 (slow, deliberate), influencing decision-making and behavior.
Interaction Cost
The effort required for users to complete a task or interaction within a system.
User Story Mapping
A visual technique used in Agile development to arrange user stories in a way that helps teams understand the user journey and prioritize work effectively.
Brand Attributes
The characteristics and qualities that define a brand and distinguish it from competitors.
Feedback Loop
A system where outputs are fed back into the process as inputs, allowing for continuous improvement based on user responses.
Overconfidence Effect
A cognitive bias where a person's subjective confidence in their judgments is greater than their objective accuracy.
Standard Economic Model
A theoretical framework in economics that assumes individuals act rationally and seek to maximize utility, used to predict economic behavior and outcomes.
Zero-Risk Bias
A cognitive bias where people prefer the option that seems to eliminate risk entirely, even if another option offers a greater overall benefit.