Expectation Effect
The phenomenon where individuals' expectations about a situation influence their actual experience of that situation.
813 topics found for
“customer support”
Guerrilla Testing
A quick and cost-effective usability testing method where feedback is gathered from users in informal settings, often in public places.
Usability Risk
The risk that users will find the product difficult or confusing to use, preventing them from effectively utilizing its features.
Placing Bets
A strategic approach where multiple potential solutions are tested to identify the most promising one.
Responsive Pattern
Design patterns that adapt to different screen sizes and devices, ensuring a consistent user experience.
Information Bias
A cognitive bias where people seek out more information than is needed to make a decision, often leading to analysis paralysis.
Wireframing
The process of creating a simplified visual guide or blueprint for the layout and structure of a webpage or app, focusing on functionality and content placement.
Burndown Chart
A graphical representation showing the amount of work remaining versus time, used in agile project management to track progress.
Program Management
The process of managing multiple related projects in a coordinated way to achieve strategic business objectives.