PESTEL Analysis
A strategic framework used to analyze the external macro-environmental factors affecting an organization: Political, Economic, Social, Technological, Environmental, and Legal.
813 topics found for
“customer support”
JTBD
Jobs-To-Be-Done (JTBD) is a framework that focuses on understanding the tasks users are trying to accomplish with a product, emphasizing their goals and motivations over product features.
Survivorship Bias
A cognitive bias that occurs when conclusions are drawn from a non-representative sample, focusing only on successful cases and ignoring failures.
Prioritization Matrix
A decision-making tool that helps prioritize tasks or projects based on specific criteria, such as impact and effort.
Brand Voice
The distinct personality and style of a brand as expressed through its communication channels.
Grid System
A framework used in graphic and web design to organize content in a structured and consistent manner.
OCM
Organizational Change Management (OCM) is the process of managing the people side of change to achieve desired business outcomes.
Certainty Effect
A cognitive bias where people give greater weight to outcomes that are certain compared to those that are merely probable.
Environmental Psychology
The study of the interplay between individuals and their surroundings, including built environments and natural settings.