Communication Theory
The study of how information is transmitted and received, including the processes and methods that facilitate communication.
813 topics found for
“customer support”
JAD
Joint Application Development (JAD) is a collaborative approach to gathering requirements and designing solutions in software development projects.
Product Tree
A visual tool used to map out the components and features of a product, showing how they relate to each other and to the overall product vision.
Summative Testing
A type of usability testing conducted at the end of the design process to evaluate the effectiveness and overall user experience.
Crystal Method
A lightweight, flexible approach to software development that emphasizes team communication and continuous improvement.
Entry Point
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.
Persona
A fictional character created to represent a user type that might use a site, brand, or product in a similar way, guiding design decisions.
Reference Dependence
A cognitive bias where individuals evaluate outcomes relative to a reference point rather than on an absolute scale.
Trigger
A prompt or cue that initiates a behavior or response, often used in behavior design to encourage specific actions.