TTV
Time to Value (TTV) is a metric that measures the time it takes for a customer to realize the value of a product or service after purchase.
26 topics found for
“customer-centricity”
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
Relationship Intelligence
The use of data and insights to understand and manage relationships with customers and prospects.
Working Backwards
A product development approach where teams start with the desired customer experience and work backwards to determine what needs to be built to achieve that outcome.
Kano Model
A framework for prioritizing product features based on their impact on customer satisfaction, classifying features into categories such as basic, performance, and delight.
UBP
Unique Buying Proposition (UBP) is a statement that highlights the unique benefits and value a product or service offers to customers.
Feedback Management
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
Product Strategy
Product Strategy is a framework that outlines how a product will achieve its business goals and satisfy customer needs.
Agile Values
The core values outlined in the Agile Manifesto, including individuals and interactions, working software, customer collaboration, and responding to change.