SLA
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
53 topics found for
“customized frameworks”
Chatbots
Computer programs designed to simulate conversation with human users, especially over the internet.
Agile Principles
The core principles that underpin agile methodologies, focusing on collaboration, flexibility, and customer satisfaction.
Business Model Canvas
A strategic management template for developing new business models or documenting existing ones, detailing elements like value proposition, infrastructure, and customers.
Brand Alignment
The practice of ensuring that all brand activities and communications are consistent with the brand's values, mission, and identity.
Wall Walk
An activity during a design audit where printed screens representing customer journeys are reviewed collaboratively with stakeholders to assess design quality and identify areas for improvement.
Product Development
Product Development is the process of bringing a new product to market or improving an existing one.
Operating Model
A framework that defines how an organization operates across various functions to deliver value to customers and achieve business objectives.
Agile Values
The core values outlined in the Agile Manifesto, including individuals and interactions, working software, customer collaboration, and responding to change.