VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
570 topics found for
“decision clarity”
Anecdotal Fallacy
A logical fallacy where anecdotal evidence is used to make a broad generalization.
Courtesy Bias
The tendency for individuals to give positive responses or feedback out of politeness, regardless of their true feelings.
POUR
Perceivable, Operable, Understandable, and Robust (POUR) are the four main principles of web accessibility.
Observer Bias
A type of bias that occurs when the observer's expectations or beliefs influence their interpretation of what they are observing, including experimental outcomes.
Postel’s Law
A principle stating that a system should be liberal in what it accepts and conservative in what it sends, meaning it should handle user input flexibly while providing clear, consistent output, similar to the principle of fault tolerance.
JAD
Joint Application Development (JAD) is a collaborative approach to gathering requirements and designing solutions in software development projects.
Design Advocacy
The practice of promoting and defending the value of design within an organization or community.
Market Validation
The process of determining whether there is a need or demand for a product in the target market, often through testing and feedback.