VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
224 topics found for
“decision-making strategy”
Lead Conversion Rate
The percentage of leads that convert into customers.
Normal Distribution
A statistical distribution where most occurrences take place near the mean, and fewer occurrences happen as you move further from the mean, forming a bell curve.
Implementation Intentions
A self-regulation strategy in the form of "if-then" plans that can lead to better goal attainment and behavior change.
MRR
Monthly Recurring Revenue (MRR) is a metric that quantifies the predictable revenue generated each month from customers.
ERP
Enterprise Resource Planning (ERP) are integrated software systems that manage business processes across various departments, such as finance, HR, and supply chain.
Empathy Gap
A cognitive bias where people underestimate the influence of emotional states on their own and others' behavior.
Design Maturity
The level of sophistication and integration of design practices within an organization's processes and culture.
Intention Action Gap
The discrepancy between what people intend to do and what they actually do.