Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
1193 topics found for
“design biases”
Consistency Bias
The tendency to recall past behavior in a way that aligns with current beliefs and attitudes.
Bundling Bias
A cognitive bias where individuals evaluate the value of bundled items differently than they would if the items were evaluated separately.
Choice-Supportive Bias
The tendency to attribute positive qualities to one's own choices and downplay the negatives, enhancing post-decision satisfaction.
Category Size Bias
A cognitive bias where people judge the likelihood of an event based on the size of its category rather than its actual probability.
Design Thinking
A user-centered approach to problem-solving that involves empathy, ideation, prototyping, and testing.
Dashboard Design
The process of creating an interface that displays key performance indicators and metrics in a visually accessible way.
Anticipatory Design
A design approach that predicts user needs and actions to deliver proactive and personalized experiences.
Crisis-Response Design
Designing systems and processes to effectively respond to and manage crises, ensuring resilience and quick recovery.