Top-Down Product Strategy
A strategic approach where decisions and direction are set by top-level management and flow down through the organization, often aligned with overarching business goals.
A strategic approach where decisions and direction are set by top-level management and flow down through the organization, often aligned with overarching business goals.
The process of evaluating the impact and success of a feature after its release, based on predefined metrics and user feedback.
The systematic identification, analysis, planning, and implementation of actions designed to engage and influence stakeholders in a project.
A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that defines the level of service expected.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.