CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
22 topics found for
“design excellence”
Competitive Differentiator
A unique attribute, feature, or capability of a product, service, or brand that sets it apart from competitors in the market.
CMM
Capability Maturity Model (CMM) is a framework for improving and optimizing processes within an organization.
CEM
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.