SMART Goals
Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) Goals are a framework for setting and achieving clear objectives.
Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) Goals are a framework for setting and achieving clear objectives.
A focus on the results or benefits of a project rather than the activities or deliverables produced.
A team responsible for delivering specific features or enhancements, typically working on predefined requirements and focusing on the implementation of assigned features.
A strategic approach where decisions and direction are set by top-level management and flow down through the organization, often aligned with overarching business goals.
An approach that applies Agile principles to IT operations, emphasizing iterative development, collaboration, and continuous improvement.
A framework that defines how an organization operates across various functions to deliver value to customers and achieve business objectives.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
The principle that the more a metric is used to make decisions, the more it will be subject to corruption and distort the processes it is intended to monitor.