Queuing Theory
The mathematical study of waiting lines or queues.
The mathematical study of waiting lines or queues.
A collection of reusable components, guided by clear standards, that can be assembled to build any number of applications, ensuring consistency and efficiency.
The study of finding the best solution from a set of feasible solutions.
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
Capability Maturity Model (CMM) is a framework for improving and optimizing processes within an organization.
The process of arranging related objects in parallel or at 90-degree angles for visual organization and efficiency.
Business Process Management Software (BPMS) refers to tools and systems that help organizations design, model, execute, monitor, and optimize their business processes.
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
A technique that visualizes the process users go through to achieve a goal with a product or service.