Moral Luck
A phenomenon where the success or failure of a design or business outcome is influenced by external factors beyond the control of the decision-makers, akin to serendipity.
A phenomenon where the success or failure of a design or business outcome is influenced by external factors beyond the control of the decision-makers, akin to serendipity.
The process of quickly creating a preliminary version of a product to test and validate ideas before full-scale development.
The phenomenon where a humanoid object that appears almost, but not exactly, like a real human causes discomfort in observers.
Capability, Opportunity, Motivation (COM...) is a framework for understanding Behavior (àB).
A theory that explains how the amount of mental effort required to process information can impact user experience and task performance.
A collaborative process spanning multiple stages of product/service development where stakeholders, including users, actively participate in the design and development of products or services.
The process of working together with others to generate creative ideas and solutions, leveraging diverse perspectives and skills.
The compromises made between different design options, balancing various factors like usability, aesthetics, and functionality.
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.