Backstage
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
Elements of a service or product that are not visible to the user but are essential for delivering the front-stage experience.
The process of investigating and experimenting with new technologies to understand their potential applications and benefits.
The tendency to overestimate how much our future preferences and behaviors will align with our current preferences and behaviors.
A principle in lean management aimed at reducing non-value-added activities to improve efficiency.
Needs and expectations that are not explicitly stated by users but are inferred from their behavior and context.
A Program Evaluation and Review Technique (PERT) chart is a project management tool used to schedule, organize, and coordinate tasks within a project, representing the project timeline and dependencies graphically.
A creative problem-solving technique that uses metaphors to generate ideas and solutions.
The process of evaluating a product by testing it with real users to gather feedback and identify usability issues.
An approach to design that actively involves all stakeholders (e.g., employees, partners, customers) in the design process.