House of Brands
A brand architecture strategy where multiple distinct brands are managed under a single parent company.
A brand architecture strategy where multiple distinct brands are managed under a single parent company.
The set of human characteristics associated with a brand, which shape how consumers perceive it.
The visual elements of a brand, such as color, design, and logo, that communicate the brand to consumers.
The assessment of the strengths and weaknesses of current and potential competitors to identify competitive advantages and disadvantages.
A small, specialized market segment focused on a particular product or service, often characterized by a unique demand.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
The core principles and beliefs that guide a brand's actions and decisions.
The narrative that communicates the history, mission, and values of a brand, creating an emotional connection with the audience.
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.