CSAT
CSAT (Customer Satisfaction) measures how products or services provided by a company meet or exceed customer expectations.
45 topics found for
“differentiation strategy”
Brand Signature
A unique element or feature that consistently represents a brand, such as a specific font, color, or sound.
Brand Promise
The commitment a brand makes to its customers about the quality and experience they can expect.
Brand Canon
The established set of core values, stories, and attributes that define a brand's identity and guide its communications.
Brand Assets
The visual, auditory, and other sensory elements that represent a brand, such as logos, colors, and jingles.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
Community Building
The process of creating or enhancing a community among individuals with common interests, goals, or values.
Brand Voice
The distinct personality and style of a brand as expressed through its communication channels.
Brand Recognition
The extent to which consumers can identify a brand by its attributes such as logo, tagline, or packaging.