Cognitive Load Theory
A theory that explains how the amount of mental effort required to process information can impact user experience and task performance.
A theory that explains how the amount of mental effort required to process information can impact user experience and task performance.
The process of systematically collecting, analyzing, and acting on feedback from users to improve products and services.
The tendency to avoid information that one perceives as potentially negative or anxiety-inducing.
Small bits of text in user interfaces, such as instructions, labels, and error messages, that help guide users through interactions.
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
Feature Adoption Rate (FAR) is the percentage of users who adopt a new feature within a specified time period after its release.
The principles and guidelines that govern the moral and ethical aspects of design, ensuring that designs are socially responsible and beneficial.
Measurements that track the effectiveness of each stage of the funnel, such as conversion rates and drop-off points.
Application Release Automation (ARA) is the process of automating the release of applications, ensuring consistency and reducing errors.