Campbell’s Law
The principle that the more a metric is used to make decisions, the more it will be subject to corruption and distort the processes it is intended to monitor.
3 topics found for
“ethical metrics use”
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
Persuasion Architecture
A strategic framework that designs user experiences to guide behavior and decisions towards desired outcomes.