CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.
227 topics found for
“experience management”
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
Page Parking
The practice of keeping multiple web pages open in browser tabs for future reference or action.
Brand Image
The perception of a brand in the minds of consumers, shaped by interactions and experiences with the brand.
Feature Flag
A technique used in software development to enable or disable features in a production environment without deploying new code, allowing for controlled feature rollouts.
CRM
Customer Relationship Management (CRM) is a strategy for managing an organization's relationships and interactions with current and potential customers.
Complex Subsystem Team
A team structure within an organization focused on managing and integrating complex subsystems.
Subscription Trap
A dark pattern where it's easy to subscribe but very difficult to cancel the subscription.
Deployment Infrastructure
The hardware and software environment used to deploy and manage applications and services.