Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
1188 topics found for
“experiential design”
Ben Franklin Effect
A psychological phenomenon where a person who has done a favor for someone is more likely to do another favor for that person than if they had received a favor from them.
InfoVis
Information Visualization (InfoVis) is the study and practice of visual representations of abstract data to reinforce human cognition.
Hindsight Bias
A cognitive bias where people perceive past events as having been more predictable than they actually were.
Technology Exploration
The process of investigating and experimenting with new technologies to understand their potential applications and benefits.
Higher Environment
An environment closer to production where final testing and validation occur.
Greenfield
A project or venture that starts from scratch, with no constraints imposed by prior work, enabling innovation and flexibility in development.
Product vs. Program
Products are individual items or services designed to meet specific customer needs, while programs are collections of related projects and products managed together to achieve broader strategic goals.
Phygital
A blend of physical and digital experiences to create a cohesive user experience.