Interaction Modeling
The process of creating representations of how users will interact with a system, including the flow of interactions and the overall experience.
806 topics found for
“experiments”
Microinteractions
Small, functional animations or responses in a user interface that enhance user experience and feedback.
Service Design
The practice of planning and organizing people, infrastructure, communication, and material components of a service to improve its quality and the interaction between service providers and customers.
Hierarchy of User Needs
A framework inspired by Maslow's Hierarchy of Needs, applied to user experience design, prioritizing basic functionality and reliability before enhancing usability and delight.
Storytelling
The practice of using narrative to communicate information, ideas, or experiences in a compelling and engaging way, often used in marketing and design.
Customer Journey
The complete set of experiences that customers go through when interacting with a company, from initial contact to post-purchase.
Feature Parity
The condition in which two or more versions of a product or system offer the same features and functionalities, ensuring consistency and uniformity across different platforms or updates.
Multi-Modal Interfaces
Interfaces that use multiple forms of interaction, such as visual, auditory, and tactile, to enhance user experience and accessibility.
CX
Customer Experience (CX) is the overall perception and feeling a customer has when interacting with a company, its products, or services.