CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
806 topics found for
“experiments”
Maintaining State
The practice of preserving a user's data and settings between sessions in an application.
Self Reference Effect
Also known as Self Relevance Effect, the tendency for individuals to better remember information that is personally relevant or related to themselves.
Entry Point
The first interaction or touchpoint a user has with a product or service, crucial for making a strong first impression.
Enrichments
Features or elements added to enhance the functionality or user experience of a system.
Empathy Mapping
A collaborative tool used to visualize what a user thinks, feels, says, and does to better understand their experiences and needs.
Internal Consistency
The degree to which a product's elements are consistent with each other.
Responsive Pattern
Design patterns that adapt to different screen sizes and devices, ensuring a consistent user experience.
Halo Effect
A cognitive bias where the perception of one positive trait influences the perception of other unrelated traits.