Brand Voice
The distinct personality and style of a brand as expressed through its communication channels.
The distinct personality and style of a brand as expressed through its communication channels.
A detailed diagram that visualizes the processes, touchpoints, and interactions involved in delivering a service, helping to identify areas for improvement.
A brainstorming technique where participants sketch eight ideas in eight minutes to generate a wide range of concepts quickly.
The process of combining multiple products or product lines into a single offering to streamline operations and reduce complexity.
Middle of Funnel (MoFu) is the stage in the sales funnel where leads are being nurtured and evaluated before becoming sales-ready.
A theoretical approach that focuses on observable behaviors and dismisses internal processes, emphasizing the role of environmental factors in shaping behavior.
A research method where participants take photographs of their activities, environments, or interactions to provide insights into their behaviors and experiences.
The assessment of the strengths and weaknesses of current and potential competitors to identify competitive advantages and disadvantages.
The process by which a measure or metric comes to replace the underlying objective it is intended to represent, leading to distorted decision-making.