Customer Attrition
The loss of customers over a specific period, also known as customer churn.
The loss of customers over a specific period, also known as customer churn.
A systematic evaluation of behaviors within an organization or process to identify areas for improvement and ensure alignment with goals.
The use of touch sensations to communicate information to users, often through vibrations or other tactile responses in devices.
The Principle of Objects is an information architecture guideline that treats content as living, distinct entities with behaviors and attributes.
Numeronym for the word "Virtualization" (V + 12 letters + N), creating virtual versions of physical resources, such as servers, storage devices, or networks, to improve efficiency and scalability.
A cognitive bias where individuals evaluate outcomes relative to a reference point rather than on an absolute scale.
A cognitive bias where people are less likely to spend large denominations of money compared to an equivalent amount in smaller denominations.
A phenomenon where people better understand and remember information when it is presented visually.
The practice of guiding and inspiring teams to create effective, user-centered design solutions that align with business goals.