Journey Map
A visual representation of the user or customer journey, highlighting key interactions, emotions, and pain points.
151 topics found for
“feature development”
Expectancy Theory
A motivational theory suggesting that individuals are motivated to act based on the expected outcomes of their actions and the attractiveness of those outcomes.
Self Service Portal
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
Wizard
A step-by-step guide that helps users complete a complex task by breaking it down into manageable steps.
SaaS
Software as a Service (SaaS) is a software distribution model where applications are hosted by a service provider and accessed over the Internet.
Ego Depletion
The idea that self-control or willpower draws upon a limited pool of mental resources that can be used up.
Digital Wellness
The pursuit of a healthy relationship with technology, balancing its use to enhance well-being without causing harm.