IxD
Interaction Design (IxD) focuses on creating engaging interfaces with well-thought-out behaviors.
73 topics found for
“focus areas”
T-Shaped Skills
A skill set that combines deep knowledge in a single area (the vertical stroke) with a broad understanding across multiple disciplines (the horizontal stroke).
CES
Customer Effort Score (CES) is a metric that measures how much effort customers have to put in to interact with a product or service.
NPS
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
MoT
Moment of Truth (MoT) refers to any instance where a customer interacts with a brand, product, or service in a way that leaves a significant impression.
VOC
Voice of the Customer (VOC) is a process for capturing customers' expectations, preferences, and aversions.
UI Design
The design of user interfaces for machines and software, such as computers, mobile devices, and other electronic devices, with the focus on maximizing usability and the user experience.
Instrumental Value
The worth of something based on its ability to help achieve a desired end or goal.
Gemba
A Japanese term meaning "the real place," used in Lean management to describe the place where value is created.