Idea Management
The systematic process of capturing, evaluating, and implementing ideas to drive innovation, reflecting a collective commitment to continuous improvement and product excellence.
The systematic process of capturing, evaluating, and implementing ideas to drive innovation, reflecting a collective commitment to continuous improvement and product excellence.
Principle of Least Astonishment (POLA) is a design guideline stating that interfaces should behave in a way that users expect to avoid confusion.
A prioritized list of ideas and potential features for future product development, embodying a collective vision for innovation and improvement.
Customer Experience Management (CEM) is the process of managing and improving the interactions and experiences customers have with a brand across all touchpoints.
A method of creating and testing user interfaces using hand-drawn sketches and mockups on paper.
Objectives and Key Results (OKR) is a goal-setting framework for defining and tracking objectives and their outcomes.
A type of usability testing conducted during the design process to identify issues and improve the design iteratively.
A web-based interface that allows customers to find information and perform tasks without needing assistance from a customer service representative.
SAFe is a framework designed to scale agile practices across large organizations by integrating agile and lean principles.