Systems Thinking
A holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.
A holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems.
The error of making decisions based solely on quantitative observations and ignoring all other factors.
An interdisciplinary study of systems, examining the complex interactions and relationships between components within a whole.
Social, Technological, Economic, Environmental, Political, Legal, and Ethical (STEEPLE) is an analysis tool that examines the factors influencing an organization.
A comprehensive view of a customer that includes data from all interactions and touchpoints across the customer journey.
Quantitative data that provides broad, numerical insights but often lacks the contextual depth that thick data provides.
A strategic research process that involves evaluating competitors' products, services, and market positions to identify opportunities and threats.
Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a product or service to others.
Minimum Viable Experience (MVE) is the simplest version of a product that delivers a complete and satisfying user experience while meeting core user needs.