Labor Illusion
A phenomenon where users perceive greater value in a service or product if they believe more effort was involved in its creation or delivery.
1275 topics found for
“human experience design”
Guild
A broader, more informal community of interest that spans across the entire organization, focusing on shared topics such as agile practices or UX design.
Feature Factory
A term used to describe an organization focused on continuously shipping new features, often at the expense of quality, user experience, or business value.
Systems Theory
An interdisciplinary study of systems, examining the complex interactions and relationships between components within a whole.
Critical Thinking
The objective analysis and evaluation of an issue in order to form a judgment.
Cold States
Emotional states where individuals are calm and rational, often contrasted with hot states where emotions run high.
SCR
Situation-Complication-Resolution (SCR) is a communication and problem-solving framework used to structure information clearly and logically.
Creative Block Strategies
Methods and techniques used to overcome mental blocks that hinder creative thinking and problem-solving.
Customer Self-Service
A system that allows customers to access information and perform tasks on their own without the need for assistance from customer service representatives.